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Troubleshooting

Quick fixes for the issues that come up most. If something here doesn't help, reach out in the community channel.

Wallet won't connect​

Most common cause: wallet on the wrong network. Stacked runs on Base, an Ethereum-based network with very low fees; switch your wallet to Base and try again. Most wallets switch automatically when prompted.

If the connect button doesn't respond, refresh the page. If you're using a browser extension wallet, make sure it's unlocked.

Transaction stuck or failed​

Stuck: Base congestion can briefly slow transactions. Wait a minute and refresh — usually the transaction confirms.

Failed: if you connected your own wallet, check that it has enough ETH on Base for gas, the small network fee paid to process a transaction. A few cents' worth is plenty. (If you signed in with Google, X, Discord or email, Stacked covers gas, so skip this check.) If gas is fine and the transaction still fails, the contract may have rejected it (wrong amount, table closed, etc.). Try again with the prompt's suggested values.

Deposited, but I'm not seated​

Most tables seat you instantly, so first try refreshing. If you still see a pending status, this Host has turned off Auto-Accept and approves each player by hand. The Host sees your wallet and buy-in. If the Host declines or doesn't get to you, your USDC, a digital dollar that holds a stable value, is safe in the contract. Click withdraw to pull it back. See Withdrawals.

Disconnected mid-hand​

The action timer keeps running. If you don't reconnect and act before it expires, the system folds you. If you reconnect in time, you can keep playing.

Can't leave the table​

You can only leave between hands. Finish the current hand first, then the leave button activates.

Can't withdraw​

Withdrawals happen between hands. If you just left the table, give it a moment for the contract to grant you withdrawal permission, then try again. The withdraw transaction has to be signed from your wallet; check that your wallet is connected and on Base.

Settlement seems stuck​

If a hand finishes and the next one doesn't deal for an unusually long time, on-chain settlement for that hand may be taking longer than usual. The table pauses while this resolves. If settlements stall for 24 hours, the 24-hour emergency exit unlocks and you can withdraw your stack directly from the contract.

"Insufficient funds" when depositing​

Two checks:

  • Do you have enough USDC on Base to cover the buy-in? (Not Ethereum mainnet — USDC has to be on Base.)
  • If you connected your own wallet: do you have a small amount of ETH on Base for gas? (If you signed in with Google, X, Discord or email, Stacked covers gas.)

If you're short on USDC, click Add funds in the header, or see Get USDC on Base.

Wrong amount of chips after sitting down​

Chip-to-USDC conversion is fixed at 1 chip = $0.01. So a 100 USDC buy-in becomes 10,000 chips at the table. If the numbers seem off, try refreshing.

What's next​